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Syncing difficulties with Windows 10

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‎06-22-2020 20:28 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-22-2020 20:28 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

Have not been able to sync since February ojn my Windows 10, have tied deleting the app and reinstating still the same , please help

 

Moderator Edit: Clarified subject

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‎06-23-2020 21:58

‎06-23-2020 21:58

Hi @aalacey, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. If you haven't already done so, I recommend you to check the requirements and troubleshooting steps that are specified on: Windows 10 Computer and let me know if the issue persists after taking such information into consideration.

 

Keep me posted and let me know if you have any additional questions.

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‎06-24-2020 07:06

In response to RicardoFitbit

‎06-24-2020 07:06

I too have been experiencing difficulty in syncing. It all started with Windows 10 last version update. Now, every morning I have to unpair, repair, and jump through a lot of hoops to get the Fitbit Charge 2 to sync.

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‎06-24-2020 17:19

In response to Hokey

‎06-24-2020 17:19

Welcome to the Community Forums @Hokey. 

 

Thanks for your post and for sharing your experience with us. Please try the troubleshooting steps that were shared on my previous post and let me know if the issue persists.

 

I'll be here if further assistance is needed.

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