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Syncing difficulties with device

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‎12-18-2019 11:36 - last edited on ‎09-08-2020 11:28 by

‎12-18-2019 11:36 - last edited on ‎09-08-2020 11:28 by

Hi, I'm pregnant so have been a bit more sporadic than usual with my usage. I've just tried to sync my C2 to get it on the right date/time etc but it just won't work!

 

It's ignoring the wireless dongle, doesn't register it all, no matter how many times I scan with the bluetooth...

 

Frustrating!

 

Sd

 

Moderator edit: Subject for clarity

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‎12-19-2019 10:44 - edited ‎12-19-2019 10:45

‎12-19-2019 10:44 - edited ‎12-19-2019 10:45

Hello @sarahdaisy35, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device or computer that's preventing the syncing procedure go through. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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