Syncing difficulties

[Gingerpal]

Onmy wrist my Fitbit is working. On my phone it's not registering anything but calories. What can I do to make it work. Help!

Moderator edit: Subject for clarity 

[SunsetRunner]

Try a Restart and do it several times if necessary.

[RicardoFitbit]

Hello @Gingerpal, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

@SunsetRunner Thanks for your support!

Keep me posted, I'll be around if you need anything else.

[Gingerpal]

I got it . Thank you for getting back to me.
Carlene

[RicardoFitbit]

You're welcome @Gingerpal, thanks for your reply.

I'm happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!   

Let me know if you have any additional questions.