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Too many Issues with Charge 3 never resolved

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‎02-01-2021 04:24

‎02-01-2021 04:24

I have a Charge 3 and get lots of ads to update to Charge 4. Very little likely when my Charge 3 has so many issues – just to mention: The screen is barely visible anymore, not even indoors. Notifications (emails, phone calls etc) only work occasionally and cannot be trusted, heart zones mapping doesn’t work at all. I have followed all recommendations your always friendly staff have been giving me, but without success. And checking up in the forums, I see that many others have been having the exact same issues for years, but without finding workable solutions. So please do something about this now.

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‎02-01-2021 09:45

‎02-01-2021 09:45

Everything you stated above is exactly what I'm having issues with and have from the beginning with my Charge 3.  I gave up an Apple Watch to go back to Fitbit as I loved them so much but I will never buy another one and you are right I'm getting constant emails about upgrading....not happening here I'm so disappointed in Fitbit.

 

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‎02-01-2021 13:21

‎02-01-2021 13:21

Same here. I started with a basic Fitbit, the Versa at that time, a few years ago and had no issues. I loved it so  much I upgraded to Charge 2 for the sleep monitoring capabilities. I had no issues with it. I  then upgraded to the Charge 3 and what a waste of time and money that has been. My screen went from bright to dim in no time. Now it is completely black. I have tried all of the suggestions but nothing has worked. I also got tired of having to log into the app all the time since it would always log out for some reason. I am not happy that the company was bought out by google either. Bigger is not always better! I now have a Samsung Fit which is ok but I have to charge it all the time. Overall, I was happier with my original purchase and the Charge 2 but I really don't think I'll ever buy a new fitbit. 

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‎02-01-2021 17:00

‎02-01-2021 17:00

I’m having several issues too. Notifications no longer working. Very disappointed with the company and the lack of response. 🤬

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‎02-01-2021 17:14

In response to Immersev

‎02-01-2021 17:14

I’m happy to say I was determined today and opened a chat with Fitbit and they gave me 2 options replacing my charge 3 at no charge or 50% off of a new device. I opted for the 50% off and ordered the Charge 4 as I didn’t want a repeat with the Charge 3. I was very happy with the customer service I received today and it was similar to when I first bought Fitbit in 2013. Good luck and I hope you can get your issues resolved.


Sent from my iPad
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‎02-02-2021 04:21

‎02-02-2021 04:21

It looks like I am reading my story. So many issues, it’s ridiculous! I just stopped using it and I will pass to Garmin!

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