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Tracking on the phone

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‎04-12-2019 08:55 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-12-2019 08:55 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My charge 2 is not tracking on my phone

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‎04-15-2019 11:58

‎04-15-2019 11:58

@stpattyohara It's great to see you in our Fitbit Community! I'm sorry for the late response. However. I would like to follow up on the tracking issues that your Charge 2 is experiencing with your phone.

 

I'd just like to avoid confusion on my end. This is why I'd like to ask a couple of questions in order to provide accurate and helpful information:

 

Is your Charge 2 connecting to your phone?

Does it show any error message?

Did you mean that your Charge 2 is not tracking and syncing your exercises?

 

Looking forward to your response! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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