I recently couldn't get my Fitbit to sync on my App. After doing the trouble shooting suggestions on the website, I did a live chat. We couldn't get it to sync. However, I did eventually figure it out. I have an older laptop that doesn't have bluetooth and requires a dongle. It had been removed from my computer for some reason and I didn't realize it. The trouble shooting suggestion was "turn off BT for 10 sec and turn back on", which I did on my phone. My suggestion is to add to the trouble shooting page something regarding the dongle. Had I seen something saying if your computer doesn't have bluetooth, make sure your dongle is in the port, I would have fixed it and not have to use customer support. Also, possibly have in the support script something about the dongle. Thank you.
