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‎09-22-2019 22:25 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-22-2019 22:25 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

I have been a Fitbit user from 2013! I used to recommend this for almost everyone I know.. but I got the worst experience 2 days back.. I was logged out from Fitbit by itself. When I tried logging in back, it gave me an error saying invalid username or password. When I tried resetting password, I didn't get any mail. I sent a mail to Fitbit, no response. Today I tried creating new user with my same old id it got created. But all my old data and sync up with my other devices are gone. This is such a horrible experience that too for a user who have been with Fitbit so long. All my impression changed

 

Moderator edit: Subject for clarity 

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‎09-23-2019 11:53

‎09-23-2019 11:53

Hi @Deeptisur1, welcome to the Community Forums!

 

I appreciate the information that was shared with me, thanks for being part of the Fitbit family since 2013, sorry for the inconvenience experienced with your Fitbit account, I totally understand how frustrating this matter can be for you. Just as your post stated, I was informed by our Customer Support team that they already provided you with assistance regarding your Fitbit account situation. That being said, I recommend you to contact them back if you have any additional questions about the information that they provided to you.

 

I'll be here if you need anything else or if you have any additional questions for me to answer.   

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