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Unable to setup Charge 2

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‎08-02-2019 09:50 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-02-2019 09:50 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

My Charge 2 won’t pair with my phone! Any suggestions?

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎08-02-2019 18:34

‎08-02-2019 18:34

Hello @Edrn73  welcome to the Community Forums, thanks for bringing this to my attention. It's a pleasure for me to assist you with the inconvenience experienced with your Charge 2.

 

Seems odd that you're unable to pair your Fitbit with your mobile device. To better assist you, can you please let me know which mobile device you're currently using? Also, if you haven't already done so I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your Charge 2. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be around if you need anything else, please keep me posted.

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‎08-03-2019 03:27

In response to RicardoFitbit

‎08-03-2019 03:27

The problem took care of itself. But thank you for answering me!
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‎08-04-2019 20:16

In response to Edrn73

‎08-04-2019 20:16

You're welcome @Edrn73, thanks for your reply.

 

I'm happy to know that your Charge 2 is now working again as the way we designed it. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

It was a pleasure to assist you. Smiley Happy

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