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Unable to setup Charge 2

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‎07-05-2020 21:22 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎07-05-2020 21:22 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

my Charge 2 unable to sync.

I resetting doesn't work. trying to press it long for a couple of seconds.. it doesn't work also
Till I remove the device from app, trying to set it up again.
while pairing, it gives 4 digit codes but still pairing does not working. 

Moderator Edit: Clarified subject

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‎07-08-2020 19:05

‎07-08-2020 19:05

Hi @jack_28, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

 

Let me know if further assistance is needed.

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