06-03-2019
07:45
- last edited on
09-08-2020
15:47
by
MatthewFitbit
06-03-2019
07:45
- last edited on
09-08-2020
15:47
by
MatthewFitbit
My fitbit app hasn't synced since yesterday evening at 19:37.
I have tried turning off the Bluetooth and back on again.
Logging out and back in.
Uninstalling the app and reinstalling
Turning my phone off and back on again.
Tried on a separate device (all of the above).
The fitbit charge 2 is working fine, all updating properly on the watch itself.
Moderator edit: Subject for clarity
06-04-2019 12:30
06-04-2019 12:30
Hi @NikkiMills thanks for bringing tihs to my attention, I'm happy to give you a warm welcome to our Community Forums and a hand with your syncing difficulties.
First, thank you for troubleshooting your Charge 2 prior posting. If you haven't already done so, I recommend you restart your Fitbit following the next steps:
Your device should now sync normally. Otherwise, please try syncing it with your computer instead.
Keep me posted.
06-04-2019 12:49
06-04-2019 12:49
I am having the same issue. My Charge 2 is showing all the information correctly and myfitnesspal is recording the foods I have entered but my exercise calories are not showing up on myfitnesspal.
06-09-2019 16:13
06-09-2019 16:13
Hi @JPink thank you for bringing this to my attention, I'm happy to give you a hand with this and a warm welcome to our Community Forums too. My apologies for the delayed reply.
If you haven't already done so, I recommend you to review the information from our help article: How do I connect my Fitbit account with another app? and try revoking the access of MyFitnessPal on your Fitbit account. Please keep me posted and let me know if you need further assistance.
I'll be around.