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Unable to update firmware version

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‎09-22-2019 12:38 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-22-2019 12:38 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

I have a notice telling me there is an update available for my Fitbit. Also, a banner message appears that reads Device not found. 

 

Moderator edit: Subject for clarity 

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‎09-23-2019 12:04 - last edited on ‎09-19-2025 08:22 by Fitbit Moderator

‎09-23-2019 12:04 - last edited on ‎09-19-2025 08:22 by Fitbit Moderator

Hi @dras81, thanks for bringing this to my attention, welcome to the Community Forums!

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you using to try to update the firmware version of your Charge 2? I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. 

Keep me posted and let me know if you have any additional questions.

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