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Update not compatible with fitbit

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‎02-06-2020 22:50 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-06-2020 22:50 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

My phone has done a automatic update on the app and now when I open it the message says it’s no longer compatible with my Fitbit.  Any ideas anyone? 

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‎02-07-2020 08:21

‎02-07-2020 08:21

Turn off your phone completely and turn it back on. I had the same problem and that worked for me.

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‎02-10-2020 11:12

In response to Sunology

‎02-10-2020 11:12

Hi @Loulou160, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which mobile device are you using? Are you referring to an automatic update of your Fitbit app or the operating system of your mobile device? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

@Sunology Thanks for the suggestions that were shared in your post. 

 

I'll be around, let me know if you have any additional questions.

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