Updating and connecting issues

[RGPUCK]

When trying to update the software (firmware?) my Fitbit Charge HR on my phone, I accidentally removed it from my Fitbit account. Now I can’t connect it. It’s basically a loop-can’t connect it until I update the software, but can’t update the software unless it’s connected. How do I fix this?

[Odyssey13]

Hi @RGPUCK  the current firmware for your Charge HR is 18.128

you can read more about it here - click. What phone and platform do you use? There are new app versions for both iOS and Android.

[RGPUCK]

iOS 13.1.2 on my iPod touch, plushie newest Windows update on my Dell laptop.

[RGPUCK]

Unfortunately, that doesn't help me, @Odyssey13. I need to update my Fitbit's firmware, yes. Here is my issue: when trying to update it, I ACCIDENTALLY REMOVED SAID FITBIT FROM MY ACCOUNT. Now, I can't reinstall it without updating my firmware. BUT the firmware seemingly can't be updated without being attached to account. What I am asking is HOW to either re-attach the Fitbit to my account so I can update the firmware or update the firmware so I can re-attach the Fitbit to my account.

[JuanFitbit]

Hi @Odyssey13 , nice too see you back. Thank you for your help and advice. 

@RGPUCK a warm welcome to the Community! Thank you for your information and for the steps performed. 

Please do follow these steps, some of them you might have already done, but the order is important:

• Restart your Charge HR .
• Please on the phone, go to Settings> Bluetooth, and remove all the connections that exist with the tracker . (Forget device, ignore or decouple depending on the version of the operating system of the phone)
• Turn off the Bluetooth and restart the phone. (switch off and on again).
• When the phone is back on, turn the Bluetooth on again, but DO NOT attempt to connect to the tracker from here.
• Go on the app. From here, try setting up the tracker as a new device.

This will update and setup the tracker again into your account. 

Please keep me posted.