Vertical white lines on Charge 3 Screen

[KatieD.]

Hello. 

Apparently the issue I’m having others seem to have as well. These vertical white lines appeared on my charge 3 this afternoon randomly, the battery was running low but nothing else is wrong with it. I’ve tried the troubleshooting that people have listed here; reboot, resetting, plugging in and resetting, etc. I contacted customer care, the gentleman I was talking to said he was looking into it and never came back on the phone so the chat ended? May try again later on but hoping for some other solution that someone has found works? I’ve only had this fit bit for a couple months, had to replace my old charge 3 and got this one January February of this year? 

Tried uploading an image but wouldn’t let me. 

Moderator edit: format

[WilsonFitbit]

Hello @KatieD.. Welcome to the community forums.

I'm sorry for any inconvenience caused and thank you for the detailed information and for your feedback, as well, I appreciate your help in following some troubleshooting steps. 

I'd like to let you know that some users have been able to resolve similar inconveniences following the suggested troubleshooting steps in the community forums or the steps provided by our Customer Support team. At this time, I was able to see that you reached out to them and they have sent an email. I recommend replying back to the email they have sent and they will be glad to continue assisting you and provide a prompt resolution for your case. 

On a side note, we currently don't need pictures but if you would like to send one, you can attach this to your case with our Support Team. 

See you around.