Vertical white lines on clock face-Charge 3

[Swimmerdanielle]

I have had my charge 3 for about 8 months. I plugged it in to charge and after charging vertical white lines have appeared and will not go away. I have restarted it multiple times now. I have done both ways of holding the button for 8 seconds AND 15seconds  neither made a difference. Would like to have someone reach out to me for assistance forget other options 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Swimmerdanielle.

I'm sorry to hear that you are having difficulties with the display of your Fitbit Charge 3. Thank you for trying different troubleshooting steps before contacting us.

Before going any further, please try to change the clock face of your Tracker by following the instructions on this article.

If you have any question, please let us know.

[JMB1245]

When I go into clock faces, all clocks, and choose one it comes up that
they are not compatible with my device, only the Versa series not Fitbit
Charge 3!
Jennifer

[EdsonFitbit]

Welcome to the Fitbit Community @JMB1245.

This is definitely not an expected behavior. Please try the following:

- Logout from the Fitbit app

- Reboot your cellphone

- Log back in

Try again to change the clock face by following the instructions provided above. If this doesn't resolve the issue, please try uninstalling/reinstalling the Fitbit app.

Please let us know if you need further assistance.