Where do I leave feedback on Fitbit? Closed

[daytona955]

Im finding no-where that i can leave feedback or even ask questions if i want a genuine straight answer from FitBit. I orderd a new strap for my wifes Charge2 back in october. I knew it would not ship till november, but asked half way through, where my item might be. Just got an answer "will be shipped in november". SO...i asked again near the end.."in a week" ..that was 2 weeks ago.I have asked for a refund yesterday, and got an email late last night.."its been shipped"?? Nothing else, no APOLOGY, nothing.So checked tracking and get nothing from it. Its not a huge amount of money, pence really, but the fact of no apology in all the time ive been in contact as to why or when or anything, thats what gets me now-a-days when trying to deal with companies, why can they not just give that small amount of customer care when dealing with anyone. I still want my refund and do not want to deal with FitBit at all really because of this, but i guess im going to get the run-around......

Moderator edit: updated subject for clarity. 

[dusk807]

No, Kohl’s says I have only 30 days to return. When I chatted with Fitbit they told me they won’t do anything since I bought it at Kohl’s.

So much time trying to get this resolved and it’s all been wasted time. Fitbit customer Service is terrible and Fitbit does not seem to stand behind their product. It’s obvious by ready so many other posts.

Wish I didn’t waste my money on this device and would definitely have spent it on another product. It’s a tough pill to swallow since I had a Charge years ago and was pretty pleased (until it stopped holding a charge).

Dawn

[Rich_Laue]

Your still under the 1 year Fitbit warranty and should the tracker break, Fitbit will replace it. 

Kohls has a 30 day return policywhile Fitbit gives a 45 day policy. 

The return policy has nothing to do the warranty. You had 30 days to try the tracker, it is not fitbits fault

[Carrieasmith72]

Well, no they wouldn't. They would not replace it under warranty. It broke
and they offered me a discount on a new one. So yes, I can blame them.
The connectors on the band broke and my watch fell off my wrist and broke
the face.

[dusk807]

Wish I did that in the first place. 😩

[dusk807]

Live & Learn.

Note to self: Don't ever buy, recommend or consider purchasing a Fitbit item again and hope others heed this warning.

[Doeterniettoe]

In februari 2018 i bought a charge 2 fitbit. Thank god i live in EU, where companies must give by law 2 years of warranty on their products...

- from the beginning syncing problems, just like any other user

- april 2019 all of a sudden... cracked screen

- had to sent my charge 2 to fitbit, to get replacement

- 1 month wait

- received "new" charge 2, was obviously a faulty model with the "unupdatable firmware bug"

contacting support. They did me do resets, app updates, bluetooth resets... numerous times, while all over the internet and this fitbit community was already clear that this firmware is unupdatable

- had to sent my charge 2 to fitbit, to get replacement

- 1 month wait

- received "new" charge 2, was obviously a faulty model with the "unupdatable firmware bug"

contacting support. They did me do resets, app updates, bluetooth resets... numerous times, while all over the internet and this fitbit community was already clear that this firmware is unupdatable

- had to sent my charge 2 to fitbit, to get replacement

- 1 month wait

- finally got a "working" fitbit, with the known faults, syncing problems, connected GPS bug

Fitbit has sold millions of their products, it's true, but how many of them will again buy a fitbit when theirs broke? I don't. This company is really a joke.

They don't earn mony while solving bugs or customer support, so they don't bother i think.

[dusk807]

Well I feel it is Fitbit’s fault. I attempted to get things fixed first. 

[tneme]

Just wanted to drop a note to agree with several people on here.  I bought a Versa last year and it worked  great for about 2 months.  Then it was a struggle to get either Amazon or Fitbit to talk with me about what to do.  I got the run around from fitbit about how I bought it and eventually (4 months later), Amazon gave me a credit.  I bought a cheap wearable that gives me heart rate, bp, exercising options, sleep tracker an app. and more -and have had no issues.  Love this cheap thing.  Go out and spend $20-$30 and get what you can use and what will work and leave Fitbit alone to die a cold, lonely death.

[dusk807]

So one is covered under warranty if it breaks?!?! What about if it’s a **ahem** and does it synch for crap. AND, do you replace it with a refurbished watch vs. a new one???

[dusk807]

Doeterniettoe, i totally agree with your statement of “ Fitbit has sold millions of their products, it's true, but how many of them will again buy a fitbit when theirs broke? I don't. This company is really a joke.”  Hopefully people would stand up to them and we all come together. 

[dusk807]

UPDATE: Over a month later and no response. Definitely a hard lesson learned about never buying Fitbit again!

Ok so if it’s covered by warranty what’s my next step???

[caparker]

This company is the worst for customer service. My fitbit arrived yesterday. Defective. Will not function off the charger. Spent the evening emailing back and forth where their team kept asking me the same questions...the caliber of 'did you plug it in'. Finally they gave me a support reference number and that's the last i heard. This company helped me realize i don't need a $150 wrist band to tell me to get up out of the chair and walk. Novel...but only when it works. Barely 1 star. 

[Nmg236]

Such a joke I’ve gone through2 fit bits in under 2 years!!! And I just have it for regular wear.....I dont swim in it (even though ya water proof) take it off to charge etc. Waste of money!!

[Rich_Laue]

Why? I haven't met any one in the last 6 years that their fit it's haven't lasted 2+ years with many on their 4-5 year. 

[dusk807]

You must be looking through rose colored glasses or fortunate to know those who got the good merchandise!

[Nmg236]

I wish mine would last that long. I bought my first one dec 2018 and the screen went completely blank in sept 2019 (9 months in) nothing worked to fix it so they replaced it which I was very happy about I thought I got a lemon. And now (8 moths later) I have black lines running across horizontal and it won’t restart like the support team instructed I try. So I guess “technically” it still works but kind of useless when i can’t see the whole screen....so unless someone else has suggestions to fix it why buy another one to likely last another 8-9 months....

[dusk807]

Well I think we all have learned the hard way that Fitbit has a faulty product and I'm sure many of us would never again but.one or recommend them. 😞

[Rich_Laue]

Back before this virus thing I was meeting 10+ people everyday wth Fitbits. 

Please be aware that with any help site the ones needing help are usually in the majority. 

I've done scenes for truck accidents and it looks as if every truck will be involved in one. 

[dusk807]

Call me foolish but what are you trying to say hereRich? Talking in circles in my opinion.

[pnewv]

It seems that Fitbit hasn't listened to any of this.  I have tried to contact them and all I get are the standard troubleshooting links that don't work.  I don't recommend this product.  Don't even know where to leave a 1 star review.