White Lines

[Prend]

Woke up yesterday to white lines on my display, tried to restart and changed the clock and no difference. Bought last summer, never had an issue before.

[Heather-S · Accepted solution]

@Prend It seems like you've done all the troubleshooting already, so you should use this link to contact customer support for further advise.  Best of luck!

[Tladicani]

This charge  three has been the worst Fitbit I have ever had the first one I had in November 2018 the screen went completely black so they sent me a new one at the beginning of August 2019 now I have white lines and my battery is running down very quickly like it sent before it’s barely been six months

[Prend]

Thank You Sent from my Samsung Galaxy S9 - Powered by Three

[Prend]

Thank You.Sent from my Samsung Galaxy S9 - Powered by Three

[Prend]

Yes it's all sorted with customer service, I am still under Warranty,  so I have a new one on the way.

[Cory2020]

I had close to the same issue. I changed the clock face and after I did white lines appeared On the clock. Read the thread and others. Changed the clock face back and then reset. Still has white lines. Called customer service and after a short trouble shooting session was told my watch is out of warranty so I will have to buy a new one. Lesson Learned for me was don't change your face or you run the risk of breaking your charge 3. 

[Sam90s]

I had my Charge 3 replaced in December because it wouldn't turn on (just shy of the 1 year warranty thankfully) but now the replacement is having the white line issue. Does anyone know if it's under warranty?

[wla1dab]

I have white line running through the face of my Charge 3.  I have re-set it several times.  Nothing has helped. 

[Judysj]

It did have a one year warranty.  If they had to send you a new watch, it should have a new one year warranty.  At least that is the way mine was when they replaced it after eight months.  I'm looking to upgrade but afraid the Charge 4 will be just as bad as far as the display.  First one had lots of lines and white spots in different places.  The second one (which did not make it a year before beginning to have problems) started having the same issues in late spring or early summer.  Both had the worst displays when outside.  If I was out exercising, I couldn't tell what I had accomplished as you can't see it on a sunny day.  Screens messed up on both.  Unfortunately due to family member's health, I was not able to stop and contact FitBit.  Sleep info came and went.  Usually okay but had went several days not recording and I keep my watch on 24/7 unless charging.  I'm even afraid to go with the Sense instead of looking at Apple or Garmin because of the experience I've had with this one.  I guess you get what you pay for.