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White lines on Charge 2 display

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‎08-14-2020 23:26 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-14-2020 23:26 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

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My Fitbit Charger 2 started to show these white lines on Friday. When I tried to restart my Fitbit it then shows screen wake and notifications. 

I noticed that the Fitbit shows the incorrect time. I need to log off and log on my Fitbit so the time will be correct.

Please advise. 

 

Moderator Edit: Clarified subject

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‎08-16-2020 14:21

‎08-16-2020 14:21

Hi @Solitude717, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Customer Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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