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White lines on Charge 3 display

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‎07-09-2021 10:59 - last edited on ‎07-10-2021 05:00 by Fitbit Moderator

‎07-09-2021 10:59 - last edited on ‎07-10-2021 05:00 by Fitbit Moderator

I have approximately 10 white lines on the top one third of my Charge 3.  I have tried the restart solution many times, without luck.  My Charge 3 is a replacement provided by Fitbit when my original one (less than a year old) started flashing through all the screens, and not working at all, in spite of trying the restart solution many times. 

 

I'd appreciate a solution.

Thank you.

Joanne

 

 

Moderator edit: subject for clarity/word choice/label 

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‎07-10-2021 04:58 - edited ‎07-10-2021 05:52

‎07-10-2021 04:58 - edited ‎07-10-2021 05:52

Hello @FIJamIT. Welcome to the community forums. 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. Since you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

 

Also, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there and provide a prompt resolution. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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