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Why do I need to pay?

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‎08-11-2023 18:13 - last edited on ‎08-12-2023 14:53 by Fitbit Moderator

‎08-11-2023 18:13 - last edited on ‎08-12-2023 14:53 by Fitbit Moderator

I've had 3 FitBit devices, just received a NIB CHARGE 2. While setting up account on app, wants me to pay for a brief period, unknown why, for $3.99, or 2 other prices. Without paying, I get no further, can't pair my FitBit to my phone.......VERY FRUSTRATING!!

Moderator edit: Subject for clarity.

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‎08-11-2023 21:54

‎08-11-2023 21:54

Hi @Randikay  the Fitbit app is FREE. You go to the Apple or Google store to download it free.

Supported smartphones and tablets - click to read

How to set up, with links to the app - click

Stepping in the U.S.A. since September 2013. Android 14

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‎08-12-2023 14:58

‎08-12-2023 14:58

@Odyssey13 Thanks for your help!

@Randikay Nice to see you in the forums again. Thanks for reaching out about the Fitbit app. Please note that the Fitbit app is free to use, as @Odyssey13 explained. There is indeed one in app purchase, but that is optional and it is for the Fitbit Premium program: What should I know about Fitbit Premium?. However, you do not need to get Fitbit premium to use the app. Some features on the app are only accessible if you have Fitbit Premium though.

However, setting up a Fitbit device and recording data is free. Here you find instructions on how to set up your Fitbit device: How do I set up my Fitbit device?

RodrigoM | Community Moderator, Fitbit

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