Why would I buy a 4 when the 3 had so many problems?

[phatlad]

Just wondering why I would buy a 4 when the 3 had multitudes of unaddressed problems. Since those are still unaddressed, am I to assume the 4 will have the same problems?

[funwithsharps]

I broke up with Fitbit after having continuous problems and bought a Garmin forerunner 945. Not once have I had it not record data that it was supposed to be tracking.  Not once have I had to delete and reinstall the app. Data doesn’t disappear. I’ve had no problems with step counts jumping around. Updates don’t brick the watch. The screen didn’t die after owning it for 2 months. I don’t have to do multiple resets per day. I can’t rate their customer service as I have not had to contact them because their trackers work as advertised. Imagine that-it just works as advertised. Groundbreaking. It’s amazing how much time I was spending trying to get my Fitbit tracker to work as advertised. 

[Jmy1018]

I am right there with you... bought my first Charge3 less than 2 years ago and within 8 months the screen had black lines across the screen then eventually stopped working. i got my second one (customer service was Fantastic by the way) in January of 2020 and several weeks ago the black lines started again. Now last night the entire screen went "white." The first time CS said it was a faulty circuit board. I presume this is the same issue as it is extremely similar to the previous one. 

I see alot of people saying there is nothing wrong with the device itself it is the app but i have had a VERY different experience. 

[Faithd-c]

The app doesn't cause black lines and the screen going white.

[Shaunaj81]

Actually, it sounds like you have far too much time on your hands. The reality is, a  lot of people are having issues with their devices which Fitbit fails to address. I'm sorry you don't like that. Neither do I or the thousands of people who have paid good money for a lousy device that doesn't work the way it should. 

[straubs]

i have a similar experience. got my charge 3 in sept 2019, it started having vertical lines in april 2020 so fitbit replaced it but this replacement unit was even more problematic as the screen started blacking out a week ago. changed the clock face, reset, hard reset but when the screen would come back it had a strip of pixels on the side and then after a while it would turn to black again. also have syncing issues. since my warranty has expired, fitbit won’t replace my charge 3 or offer me a discount. my charge 2 performed better. now i’m hesitant to get a charge 4 because of my experience with the charge 3. to be fair though, i have not had problems with their customer service. just with the device, really. 

[WesBme]

Worst not-even-close-to-an-answer EVER. You obviously are bias toward your device, and that's OK. But, this forum is for those seeking assistance and your answer provides zero. The fact that you decide to attack this persons character rather than help address the COMMON issue experienced is insulting. The fact that your answer was deemed the 'Best Answer' leads me to have significantly less faith in the quality of the service agents on this forum. FITBIT MODS- Please address this issue with 'Heather' and remove her best answer status, since I and many others have no confidence in her decision making ability.

[Canoegal]

I'm making that same assumption. I'm on my 3rd Charge 3 (replaced twice so far) and the third is also a dud. I still have a device that doesn't function, won't sync, won't setup, despite jumping thru many troubleshooting hoops. I had a Charge HR before these and it just quit working after warranty expired. What a waste of time and energy (and $)!

[Gazengel]

This sounds identical to my problem and i am now considering the charge 4 but am i going to be stuck with the same problems.  My husband has my brothers old fitbit 2 and there seems to be no problems but nothing but display issues with the charge 3, replacement issued and now considering tht 4 but not sure if i will have the same issues, does anyone know if you can take out extended warranty...?

[Maryedith]

I agree with you phatlad.  I am having a problem with Fitbit Charge 3. I have had my Charge 3 replaced about 3 times in as many years, or so it seems to me. My latest one was replaced by Fitbit September 2020. I have had a problem with that one. It would not sync with my phone and then started losing time. I think the same thing happened to the previous one that was replaced April 2020. I spent nearly all day last week speaking to a couple of reps. They all tried to walk me through getting my fitbit back to function. When I first started this last journey I had a fitbit to wear and a more or less time keeper. Now I have nothing. While uninstalling, as directed we were not able to reinstall. I was told that it would be referred to sales. I received a message saying that as this fitbit was out of warranty they were offering me 35% discount on a new one. I replied that I felt that the warranty was still good until September 2021. That was a few days ago. There has been no response since. I have sent a message asking them to please contact me. No response. I do not know if anyone else has had the same kind of problems with the Charge 3. I tried when I sent the last one back to contact someone as to the longevity of the fitbits I have had but there was no response. Surely these devices should last longer than a few months. All my devices are connected with fitbit but I am seriously wondering if I really want another one only to be going through the same frustration in a few months time. Please contact me regarding this issue. 

Moderator edit: format

[Maryedith]

I am not whinning. I have had problems with my charge 3 and as I have said it has been replaced a couple of times but that one does not last long either.

[WilsonFitbit]

Hello everyone. @Maryedith Welcome to the community forums. 

I'm very sorry for the experience and thank you very much for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

At this time, I've managed to see your case and I noticed that you have replied to our Support team. In this case, I appreciate your patience and I'd like to let you know that they should get back to you shortly, so I recommend keeping an eye on your inbox. 

On a side note, replacement devices are provided for products within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

[Prims]

my charge 4 is having the same gps issues someone raised in 2016 with the previous charge device and again in the subsequent years.Its always inaccurate and I cross check each stretch with google and there is always an error of atleast 500m which affects the pace a lot,