Workaround - If You're Getting A Dead Screen

[seantnash]

If your Fitbit Charge 3 is giving you a dead screen, but the green light on the back is still alight, try this method that has been tested and found to work to get your Charge 3 working again:

First of all make sure you are putting it in the charger correctly. You need to fully open the "clips" as wide as you can (it will still fit in if you don't open them wide enough but won't make the necessary connection).

Next, hold down the left "button" for around 8 seconds and, if all goes to plan, you should see a smiley face on the screen to tell you it's restarting. You can then release the "button".

*fingers crossed this works for you*

Moderator Edit: Updated Subject for Clarity

[SantiR]

@seantnash I hope you're doing well! Thanks for taking the time to post this workaround that has helped you and other users in the past that have experienced a situation with a dead screen. Thanks for sharing your experience here.

I'm sure a lot of users will find this helpful if they happen to be experiencing the same. I will leave this link to a helpful article showing the restart steps as well.

Thanks again for sharing. See you around! 

[Barbarajmiller4]

Thanks much. This worked for me as well! But...... it shouldn’t happen!

Moderator Edit: Format

[SantiR]

@Barbarajmiller4 Welcome to the Fitbit forums! Thanks for confirming the steps provided on this thread were helpful for you. Hopefully, this won't happen to you again.

I'm glad you are back on track now! 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[laurajayne3232]

This did not work for me! My battery is charged.

[Geegee14]

Thank you so much. That worked 

[Schnappi1981]

Hiya Laurajayne3232

Did you ever get your fitbit working again. I have tried the restart over and over again, i keep getting the smiley face and nothing after 😞 

The screen is just blank, and i just wondered if you managed to get yours working eventually?

[Geegee14]

Yes. It worked 1st try

[Emh1701]

This does not work for me.  Also tried the 15-second version and did not work.  Tried changing clock faces and did not work.  Tried uninstalling and reinstalling app, did not work. It’s recharged at 100%.  I have had it for a year.  Think I need to buy a new step counter watch.