help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

adding a 2nd device to my account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-07-2019 06:39 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-07-2019 06:39 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

I recently lost my flex 2 and received a charge2 as a gift. I would like to make the charge 2 my primary device. How do I do that? I can't find the option that allows me to do so.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎01-07-2019 07:46

‎01-07-2019 07:46

From your phone app, click the Account icon near top right, then Flex 2.  Look for trash can icon near top right and click on that.  Then from phone's settings, unpair the old Flex 2 from your phone, if is does show as paired.

Then add the Charge 2 as a new device.  Use the same account/email to retain all your previous data.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎01-07-2019 14:24

In response to JohnnyRow

‎01-07-2019 14:24

What if I want to keep both but want to make Charge2 the primary device

 

Best Answer
0 Votes

‎01-07-2019 15:00

In response to JohnnyRow

‎01-07-2019 15:00

Idi as you said but now am having a hard time getting Charge2 to sync. I deleted it now I can't get phone to connect.

 

Best Answer
0 Votes