06-04-2018
05:19
- last edited on
09-08-2020
18:54
by
MatthewFitbit
06-04-2018
05:19
- last edited on
09-08-2020
18:54
by
MatthewFitbit
Hi,
The display on my Charge 2 has black stripes though the time and date numbers, which seems to be getting worse. It also has what looks like rust on the back in the middle sensor behind the glass, and yesterday during running it didn't record my hart rate properly.
Could this be due to water damage?
I have had my Fitbit since Sep 2016. I play a lot of beachvolley with it, sometimes also in the rain.
Answered! Go to the Best Answer.
06-04-2018 06:21
06-04-2018 06:21
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
06-04-2018 06:21
06-04-2018 06:21
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
06-04-2018 06:29
06-04-2018 06:29
I tried that already, as that seems to be the thing that fixes most problems. I will contact Support.
08-11-2019 07:42
08-11-2019 07:42
Doesn’t work, restarted 5 times
08-12-2019 08:21
08-12-2019 08:21
If you have the same problem as I had, please contact Support. They helped me to fix the problem.