fitbit frozen

[donw61]

tried to resinc device and it is now frozen on time and steps......wont move

[SteveH]

Try restarting your fitbit by:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
   • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

[donw61]

tried it and it is still frozen.   

[SteveH]

In that case it's probably best to contact customer support. If they can't fix it they can  check your warranty status and advise on your options:

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs