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#fitbitcheats

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‎10-06-2019 05:08 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-06-2019 05:08 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

Hi .. I just want the community to know that #fitbitcheats ... I bought a fitbit 13 months back. The button stopped working. I have been told that I am not eligible for warranty AND that no repair is possible. I need to buy a new fitbit. I was never informed that this was the case during purchase.

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‎10-06-2019 06:59

‎10-06-2019 06:59

I’m sorry you are disappointed, @shantanumukerji . Fitbit does not cheat, as you suggested. The warranty is available online to anyone who wants to check it out prior to a purchase. The charge 2 is one of fitbit’s older units and has not been available in the Fitbit store for quite a while. Where did you get your Charge 2? Was it from an authorized seller?  The warranty specifies 

  1. The device must have been purchased from an authorized seller, and
  2. The warranty in the US is for 12 months. That is standard in the US unless you purchase an extended warranty or make the purchase with an American Express card. They double the warranty on most purchases. 
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‎10-06-2019 07:08

In response to SunsetRunner

‎10-06-2019 07:08

Hi.  I live in Singapore. I’ve bought the device from an authorised  retailer ... Best Denki. This has been verified by Fitbit customer service. 

 

The problem is not the warranty period. The issue is not letting buyers know that Fitbit can’t be repaired after the warranty period. They should let us know that after 12 months any defect will render the product useless. 

 

I would not have bought this or paid what I did if I was told that after sales service is not possible and that the entire product must be discarded if anything goes wrong. 

.... Hope this makes sense. 

 

 

 

 

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‎10-06-2019 17:11

In response to shantanumukerji

‎10-06-2019 17:11

Hey ! 

You’re not going to believe this. After my social media complaints they resolved my Fitbit remotely. They knew how to solve the problem ! 

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