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loss of charge, won't sync and time seems to be several hours ahead or behind please help!

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‎05-13-2020 07:50 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

‎05-13-2020 07:50 - last edited on ‎09-17-2020 09:35 by Fitbit Moderator

I have a charge 3 which I have had for a year and a half. In the last week I am having real problems with it. I first noticed my screen had gone blank and the watch would pulsate twice then stop for 20 seconds then pulsate again. This went on for 2 hours. Then I thought maybe I hadn't charged it so I put it on charge to which it would only charge up to 99%. I thought that was it and it would be fine but the battery didn't even last 8 hours. I then cleaned it up just incase there was any dirt and maybe that caused it not to charge properly. Not only did the battery not last again but also the time was incorrect. I tried all the reset and sync etc along with the turn on and off again but that hasn't seemed to of fix the issue. Anyone got any ideas? I have always taken care of the watch and I have never got it wet etc so Im at a bit of a loss on what's caused it. 

 

 

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‎05-13-2020 07:54

‎05-13-2020 07:54

I have been having trouble with the Charge 3 holding the battery life as well. In 1 day from 99% full to less than 10%! It also is tracking my steps but in the challenges which I am in 3 different ones it isn't synching correctly. I am looking at buying a new one. It is ridiculous that I have to charge it every day or maybe every other day at the most when all I do is where it for steps. I am not even getting my text alerts on it any longer. I also have developed a rash so can't wear it at night for sleep activity. No problem with my clock.

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