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wrong date and time

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‎01-28-2019 15:07 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-28-2019 15:07 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

This fitbit has been inactive for a while. Now the date and time are wrong and I don't know how to correct that. It is charged and recognized on my computer.

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7 REPLIES 7

‎01-28-2019 17:20

‎01-28-2019 17:20

The date and time is automatically updated when you do a sync.

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‎01-28-2019 17:22

In response to SunsetRunner

‎01-28-2019 17:22

Then my Fitbit is not syncing. Sigh

Sent from my iPad
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‎01-28-2019 17:28

In response to crybar

‎01-28-2019 17:28

See if you can find some help with sync HERE.

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‎01-29-2019 06:44

In response to SunsetRunner

‎01-29-2019 06:44

I’ve done everything suggested, keep getting message that update failed or sync failed.

Sent from Mail for Windows 10
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‎01-29-2019 07:48

In response to crybar

‎01-29-2019 07:48

Contact Customer Support.

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‎11-07-2019 15:52

‎11-07-2019 15:52

My Fitbit was in active for two weeks, when I went to go charge it it had the wrong date and time. Won’t fix itself. Date and tone is way off still. Help! 

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‎11-07-2019 16:33

In response to Debbie123456

‎11-07-2019 16:33

Date and time are set automatically when syncing with your device.

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