24hr clock

[Notagadgetgeek]

I have received my inspire hr today but noticed the clock was not 24hr shock horror I have used this form of telling the rime since I was about 12 yrs old  I have tried all the suggestions on the Fitbit help site and nothings working. Please tell me I'm doing it wrong, as I'm hoping this is available

Thanks in advance

[JohnnyRow]

No need to panic.  You can change it to 24 hour format.

See this help page link:

How do I change the time on my Fitbit device?

Scroll down the page a bit to "How do I change to a 12 or 24 hour clock?"

[Notagadgetgeek]

Thanks for your help but I've already tried all this before asking for help, it doesn't work as what its asking me to do I dont have the option to choose if that makes sense

[JohnnyRow]

Can you be more specific about where you "don't have the option"?  Did you get to the fitbit.com dashboard and find the gear icon and "Settings"? Did you find "Personal Info"?  Did you find 'Advanced Settings" and "Clock Display Time"?  Did you click on "Clock Display Time" and see the option for 12 hr or 24 hr and select 24 hr?  The did you scroll down a bit and click the blue "Submit" button (easily missed)?

For future reference, We cannot know what you have already tried.  Not everyone who asks for help has already searched the help pages so we have to assume not.

[Notagadgetgeek]

Hi I went to advanced settings no option for clock I've turned off
automatic time zone like one site suggested and selected my country England
but after doing this there was no submit button like the page suggested
there would be is it my model of Fitbit which doesn't accommodate this it's
an inspire HR

[LZeeW]

@Notagadgetgeek   It sounds like you are trying to change the clock on the app.  You have to do this on the fitbit.com (web) dashboard.

If you get the time, please vote for and comment on this Feature Suggestion.  This issue comes up with every new model release and every major gift giving holiday.

[JohnnyRow]

Are you sure you are looking at the fitbit.com dashboard, not on your phone?

[Notagadgetgeek]

Ah that's where I'm going wrong I'm using my phone app will try when I get
home thank you will let u know

[Sandy-68]

I too was using the dashboard on my fitbit app and not on the web, doh! Now working perfectly with 24hr clock so many thanks for the info.

[Raptorah1]

Thanks guys, that was tricky for me too. Even following your advise I was stuck until I realised that on an iPad you have to slide to the top right corner to find the settings cog!