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Adding a new device

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‎05-13-2020 08:52

‎05-13-2020 08:52

I have a new Inspire HR and want to replace my old device on my account.  When I try to set it up I get a message that the account is already associated with my email (because I had previously set it up for my Charge).  I have deleted the Charge but still cannot add the Inspire HR.  What am I missing?

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‎05-13-2020 09:17

‎05-13-2020 09:17

It sounds like you might be trying to set up a new account with the same email.  Do not do that.  Just log into the same account/email you have been using and 'Set up a Device' on the 'Account' page there.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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6 REPLIES 6

‎05-13-2020 09:17

‎05-13-2020 09:17

It sounds like you might be trying to set up a new account with the same email.  Do not do that.  Just log into the same account/email you have been using and 'Set up a Device' on the 'Account' page there.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎05-13-2020 09:37

‎05-13-2020 09:37

I am having the same difficulty.  I want to replace my Charge2 with a brand new Inspire HR (ordered from Fitbit.com, received yesterday 05/12/2020).  Last night I unpaired my Charge and started the setup for my the Inspire HR.  I got as far as entering the 4-digit code from the Inspire display.  Then absolutely nothing.  My Inspire won't "turn on" by tapping the display.  I have attempted to "reset/restart" by holding down the button for 5 seconds.  I have uninstalled and reinstalled the FitBit app on my phone.  I still get the message "Is you Inspire HR powered on?  Make sure the screen turn on when you tap on it."

 

NOTHING!!  I am extremely disappointed!!

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‎05-13-2020 10:36

In response to JohnnyRow

‎05-13-2020 10:36

Thanks!!

Sent from my iPhone
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‎05-13-2020 10:42

In response to JenGammage

‎05-13-2020 10:42

I just got off LiveChat about my issues.  I was issued a Return Authorization to return the defective device.  I have to pay the shipping to return the defective Inspire HR.  I asked for a full refund (not a replacement) and will take my business elsewhere.  I will check out Garmin trackers.

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‎11-30-2020 17:55

In response to JohnnyRow

‎11-30-2020 17:55

How do I then get the new device to show on my weekly reports?  I see the new device on my phone and it is tracking my activity.

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‎04-20-2021 04:25 - edited ‎04-20-2021 04:26

In response to JohnnyRow

‎04-20-2021 04:25 - edited ‎04-20-2021 04:26

As I'm facing the same problem when my new device is delivered today or tomorrow, a replacement/upgrade for my older one, I note I should simply add a new device in the app. Does this mean all my current data will still be accessible under the old device on the app, and I'll start from scratch wth the new one? Something else? TIA. Elaine

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