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Alarms not working

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‎05-13-2020 05:12 - last edited on ‎05-17-2020 14:23 by Fitbit Moderator

‎05-13-2020 05:12 - last edited on ‎05-17-2020 14:23 by Fitbit Moderator

My alarm didn’t work this morning, went into the app to check & the message says ‘not synced yet’. I’ve been waking up to this alarm for a couple months. Had to reset my Fitbit this morning because app wasn’t syncing with my Fitbit, could that be the issue?

 

Moderator edit: Subject for clarity 

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‎05-17-2020 14:23 - last edited on ‎09-13-2025 14:04 by Fitbit Moderator

‎05-17-2020 14:23 - last edited on ‎09-13-2025 14:04 by Fitbit Moderator

Hi @Lanievanm, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention, seems odd that your alarm didn't work. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which mobile device are you using to sync your Inspire HR? In the meantime I receive your answers, please restart your Fitbit and let me know if the issue persists.

I'll be around if you have any additional questions.  

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‎05-17-2020 14:23 - last edited on ‎09-13-2025 14:04 by Fitbit Moderator

‎05-17-2020 14:23 - last edited on ‎09-13-2025 14:04 by Fitbit Moderator

Hi @Lanievanm, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention, seems odd that your alarm didn't work. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which mobile device are you using to sync your Inspire HR? In the meantime I receive your answers, please restart your Fitbit and let me know if the issue persists.

I'll be around if you have any additional questions.  

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‎05-17-2020 19:28

In response to RicardoFitbit

‎05-17-2020 19:28

Hello!

I restarted my fitbit & my alarm seems to be working fine again. I had
tried it once & nothing happened, tried it again & it worked again. Thanks
for responding to me.
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‎05-17-2020 19:39 - last edited on ‎09-13-2025 14:04 by Fitbit Moderator

In response to Lanievanm

‎05-17-2020 19:39 - last edited on ‎09-13-2025 14:04 by Fitbit Moderator

Your update is appreciated @Lanievanm.

I'm really happy to know that your issue was resolved after trying some troubleshooting steps. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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‎10-18-2020 19:17

In response to RicardoFitbit

‎10-18-2020 19:17

I have a Charge 3; the alarms will work for a while then stop. I can’t delete the alarm app any longer. My watch is synced with my iPhone X, iOS 14.0.1.  I deleted my Charge 3 then added it again. Alarms still not working. This is my 3 or 4th Fitbit. Every single one had the same issue. the alarms just stop working. No rhyme or reason. 

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