Bluetooth is not pairing to my Inspire 2

[Debj55]

Hi you guys,

Lately I've been having issues with bluetooth and syncing with Inspire 2. At first it just wasn't syncing to my fitbit app, so I decided to "forget" the device on my bluetooth. When I tried re-pairing it to bluetooth again, it at first said I had an incorrect pin, and now bluetooth doesn't even pick up my Inspire 2 at all.  So it's not pairing at all now. Please let me know how I can fix this. Thank you!

Moderator edit: format

[WilsonFitbit]

Hello @Debj55, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed prior to posting! 

If you haven't done so, I recommend restarting your mobile device and then please restart your Bluetooth. You can do this by turning off the Bluetooth for at least 10-20 seconds and then turn it on again. After that, please restart your Fitbit device following the instructions here. 

Then try to establish the connection between your phone and Inspire 2 by doing the following: 

*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request. Also, please make sure no other mobile devices are nearby as this can interfere with the set up or sync process. 

Hope this helps!

[Debj55]

I have restarted my phone, I've turned my bluetooth on and off, and I have
restarted the tracker but bluetooth still isn't picking up the inspire
device. So I can't even pair it. I'm starting to think the watch is broken
which is kind of sad because I just bought it a month ago.

[JoJean]

I have the same problem. The sync is totally unreliable. The fitbit won’t stay  paired to my iPhone, my iPad, my iMac or my MacBook pro. This indicates a problem with the fitbit not the other devices. I’m so sick of it. Mine is several months old, but the problem has persisted since October. 

[WilsonFitbit]

@Debj55 thank you for following the suggested troubleshooting steps! @JoJean, welcome to the community forums! 

Your Fitbit device should work with your mobile device if it meets the requirements listed here. Since the inconvenience has persisted, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. Make sure to explain the situation and mention the troubleshooting steps you've followed. This way our team can help you from there. 

@JoJean I'm very sorry for the experience. My best recommendation is to follow the suggested troubleshooting steps in this link: Why won't my Fitbit device sync?

Hope this helps! 

[NDEDHIA]

@Debj55 Was this issue resolved or you're still having the issue? I just got my Fitbit Inspire 2 today and i am struggling for almost 9 hours now with no luck and it's frustrating that this renowned brand have this type of issues.

[WilsonFitbit]

Hello @NDEDHIA. Welcome to the community forums. 

I'm sorry for the experience and thank you for taking the time to provide your feedback. I was able to see that you reached out to our Support Team and they have worked on your case. If you still have any inquiry or questions about the outcome of your case, I recommend replying back to your case and they will be glad to continue assisting you. 

See you around. 

[Jay720]

Has anyone in this thread actually gotten a real solution to this problem?

I got an Inspire 2 recently.  It synced just fine the first time, and never again.  Can't get it to pair now.  I've been going through the same process of restarting everything in the futile hope that it will eventually work, and it's maddening.  (My phone is a moto g7.)

[JoJean]

My Inspire HR has never stayed connected.  It is most frustrating to have to "forget" the device and reconnect several times a day.  I've never been able to get any helpful response.

[Vikas_Gujaran]

Even I was facing the same issue for past 2 months. I followed every steps mentioned on this and similar posts. But failed to pair my Inspire 2 to my phone. Today I was doing some R&D on my Inspire 2 band and found a solution which worked for me.

1) Go to Settings on your inspire 2 band

2) Clear user data

Then try to set up device on you fit bit mobile app. Hopefully it should connect. Worked for me.

Hope this helps. Best of luck

[Rich_Laue]

A few things to note. 

• A user can not pair a fitbit tracker to the phones Bluetooth. 
• Bluetooth is managed by the fmFitbit App on the phone. 
• When removing a tracker from the phones Bluetooth. Then open the fitbit app. The app will ask for permission to connect the tracker. 
• If the tracker has been removed from the app, and fitbit account, you will have to setup the tracker, through the fitbit app. 

[Balfate]

This is an ongoing problem with Fitbit.  I had the same problem with my Blaze and now with the Inspire 2.  Sometimes I get the error message that says that fitbit.com is down for maintenance.  Not true because I can go to fitbit.com and it comes up trying to sell me other products.  Stupid error message.

With the Blaze after trying all the things mentioned here and on the Blaze for (pretty much the same) I gave up and a day later it suddenly started working.

With the inspire 2 I have tried everything the moderator said with no success.  Then I saw that someone said clear data from the Inspire 2.  That worked.  It seems like one of the problems is that data transfer is slow and when it has not been synced for several days it times out before it finishes.

Whatever it is syncing is a very weak part of Fitbit.  I am sure it could be fixed if they put as much effort into that problem as they put into their sales pages.

[Rich_Laue]

@Balfate you won't be able to clear data from the Inspire 2, without losing all the data. 

I believe you mean, clear the fitbit apps cache.. 

[dlee60]

The company refuses to address the fact that Fitbit is not compatible with the iMac OS which is used by those of us who elect

not to use a smart phone or tablet. You might glance at the Fitbit Forum title, "Fitbit Connect does not work with MacOS Big Sur". This issue has been ongoing for over a year. Troubleshooting is useless. Two written letters to the corporate offices in CA have elicited no courtesy of a reply.

One tech support person told me that Fitbit is "sorta" (???) getting out of the desktop computer compatibility business....but could

not give a straight answer.

Perhaps you could go to the aforementioned forum and afford your customers a clear response to this matter. [e.g. Fitbit is no longer compatible with desktop computers. Period.] Such information will inform customers if updating a device is worthwhile.

[N4gtabl]

While attempting to get my Inspire 2 to sync again, I managed to get stuck in a never ending failure to pair with my phone. After multiple attempts and 2 calls to support, no luck. I finally went in to the Fitbit app on my iPhone and got it to forget my inspire 2. Then re added the device as if it was brand new and TADA!! 

worth a try if you’re having pairing issues. 

[Rich_Laue]

@dlee60 Fitbit has addressed this. Fitbit does not support Macs or PCs anymore. 

[N4gtabl]

Doesn’t support the app for my iPhone?! For real?!

Sent from my iPhone

[jbk51691]

any luck with your inspire? I am returning mine and getting a new one. 

[N4gtabl]

Yes. Mine is working again. My previous one never paired and they replaced it. But this had been working when the heart monitor stopped. I was trying to fix that issue when I created the pairing issue. Both issues resolved when I disconnected the device from the app on my phone (not the Bluetooth as they’d suggested). Good luck!

Sent from my iPhone

[Maralton]

Resetting phone and Bluetooth worked. Updated.