Brightness on Inspire 2

[Notanotherpass]

Purchased an Inspire 2 last year an still in warranty time. I've given up trying to see it outdoors as the screen brightness is non existent despite settings etc.

Having read the amount of comments on here and elsewhere it appears that Fitbit are fobbing people off with a substandard product.

I'm asking for a full refund due to the above.

Anyone else done the same?

Moderator edit: clarified subject.

[RisingMarisa]

My Fitbit Inspire 2 quit holding a charge 6 months after purchase while still under warranty. They replaced it. Now that it’s out of warranty, it has quit holding a charge again and they won’t replace it. Very dissatisfied. Charge it to 100% and it dies completely 3 hours later. 

[ManuFitbit · Accepted solution]

Hi @Notanotherpass @RisingMarisa it's good to see you for the first time in the community.

Thanks for providing the details regarding your devices.

@Notanotherpass, I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

@RisingMarisa I'm sorry to know about the inconvenience with your Inspire 2 and that it wasn't possible to receive a replacement.
In this case, if you have any questions about their decision, I do recommend that you continue the communication with them so they can provide you with more information.

Thanks again for all the feedback provided.