09-23-2021 19:40
09-23-2021 19:40
I bought a Fitbit inspire HR in may of 2020.
About a month ago, my screen completely stopped showing any data including time, steps, ect.
I’ve done all the troubleshooting of holding the button, deleting the app, charging it for extended times, and waiting to see if it would work again and it still doesn’t display any information.
Is there anything I can do to help this issue besides what I’ve tried? Is this still under a warranty of two years.
I am very upset to have spent over $100 on something that lasted barely over a year.
Thank you for your help and time.
09-23-2021 22:29
09-23-2021 22:29
Hi Mkauf12,
The same thing happened to my inspire HR too, a week ago! Mine was two years old and was working perfectly fine! I did all the troubleshooting that I knew, it didn't work! I called Fitbit and after doing some more troubleshooting, they told me the watch was gone and I had to discard it! It's disappointing that they don't repair the products! Warranty is one year as much as I know! Please see the copied warranty terms and conditions from Fitbit below.
good luck,
Gitanoush.
Limited Product Warranty
LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS
Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").
09-24-2021 05:26
09-24-2021 05:26
Thanks for your response. They told me the same thing.
Pretty frustrating to have something that expensive no last more than 18 months. Wondering if that is a common issue with Fitbit products before I become a customer again.