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Connectivity Issue

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‎04-23-2019 19:16

‎04-23-2019 19:16

My phone is an LG G6 Plus. I can't seem to update my Inspire HR settings or preferences which I just bought from Changi Airport 2 days ago. Eventhough my phone is placed right beside the Inspire HR, I still get error messages on my phone that it is unable to connect due to :

  • No Internet connection
  • Unable to link due to distance between the 2 devices
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‎04-24-2019 01:31

‎04-24-2019 01:31

Hi @IdleQueen79  Unfortunately your phone is not on the Supported Devices List and this is possibly why you are having problems. All you can do is try all the suggestions in THIS Help Article on syncing problems.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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