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Device tracking steps only on stairs

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‎06-08-2020 04:05 - last edited on ‎06-14-2020 12:52 by Fitbit Moderator

‎06-08-2020 04:05 - last edited on ‎06-14-2020 12:52 by Fitbit Moderator

I have just started using an Inspire HR, but it only counts steps when I am going up and down stairs.  The rest of the time it will not count steps at all.  I have followed all instructions for wearing correctly. Any suggestions? Thanks.

 

Moderator Edit: Clarified subject

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‎06-14-2020 12:51

‎06-14-2020 12:51

Hi @DFIce, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before to posting over here. If you haven't already done so, I recommend you to restart your Inspire HR following the steps that are specified on: How do I restart my Fitbit device? and let me know if the issue persists.

 

Let me know if you have any additional questions. 

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