Display doesn't turn on

[tianshianna]

My HR can be charged but then when I removed from the charger and wearing it, it doesn't display anymore.

Moderator edit: updated subject for clarity. 

[tianshianna]

I tried to reset, pressed the button on charger for 12 seconds but no code comes out. then it continues charging.

[AndreaFitbit]

Thanks for getting back to us @tianshianna. I'll be glad to assist you with your Alta HR display inquiry. Thank you for letting us know that you have already tried a restart.

I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email.

Note that the primary purpose of the “Flag Post” function and “Flagged Posts” board is for Community Members to alert Moderators to inappropriate or abusive content within the Fitbit Community or other violation to the Community Guidelines.

Let me know if you need further assistance. 

[tianshianna]

Hi Andrea,

Thank you. 

Last night , seems even worse. the Fitball with fully charged and went out of battery after 1 hour. Please also informt he tech support and let me know ASAP what should I do. Thank you

[tianshianna]

May be there is a non solving issue of the model? But still appreciate that they offered me a replacement. Thank you.

[AndreaFitbit]

Thanks for getting back to us @tianshianna. I apologize for the delayed response and will be glad to assist you. 

This is not a general issue. I'm glad that you'll receive a replacement. 

Keep on visiting the forums.