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‎05-26-2020 19:38 - last edited on ‎05-27-2020 17:16 by Fitbit Moderator

‎05-26-2020 19:38 - last edited on ‎05-27-2020 17:16 by Fitbit Moderator

I can not scroll on the device. Could there be something wrong with the sensor?

 

Moderator Edit: Clarified subject

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‎05-27-2020 17:15

‎05-27-2020 17:15

Hi @bobg72, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To resolve the issue you're experiencing with the display  of your Inspire HR, I recommend you to try our restart process following the next steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

Let me know if the issue persists and if you have any additional questions. 

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‎05-30-2020 22:22

‎05-30-2020 22:22

I tried logging off and disconnecting from the fone and charging my fitbit but it did not work prior to my asking for other things to do to resolve the issue.  Later in the evening it just work already. Thank you for the reply. Next time it happened again I will try doing this first. Thanks again. 

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