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‎07-06-2020 01:21 - last edited on ‎07-07-2020 21:34 by Fitbit Moderator

‎07-06-2020 01:21 - last edited on ‎07-07-2020 21:34 by Fitbit Moderator

I had stopped wearing my Fitbit for a few days. When I did put it on,it has stopped scrolling through to show me any details.  It is still calculating steps on my app.  This Fitbit is only a couple of months old.  I gave tried finding a solution, but cannot get it to work. Help!!

 

Moderator Edit: Clarified subject

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‎07-07-2020 21:30

‎07-07-2020 21:30

Hi @Mandyshann, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To fix this situation, I recommend you to try our restart process following the next steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

Let me know if the issue persists and if you have any additional questions.

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