Error as HTTP 409 Conflict when connecting Inspire HR

[IshanDhawlikar]

I have corporate Wellness Prog, managed by Virgin Pulse, when I try to map my Fitbit Inspire HR, it gives can't add device with Error as HTTP 409 Conflict. Can you help, I have also reached out to Virgin Pulse, but, adding device I need to sign in via FitBit log in, so raised ticket with You. 

Ishan

Moderator edit: Subject for clarity

[YojanaFitbit · Accepted solution]

Hi @IshanDhawlikar nice to see you on the Fitbit Community Forums.

Thanks for reporting the error code issues when trying to connect your Inspire HR. Fitbit is always trying to provide great products and customer experience. In this case, I've requested to our support team to create a ticket on your behalf. You should soon receive an email from them.

Let me know if you have questions about it.

[karen9506]

How do you fix this?

[YojanaFitbit]

Hey @karen9506 welcome to the Community Forums.

I'd like to give you a hand with this issue. Are you also part of a Corporate Wellness Program with Fitbit? Can you give more details of the the problem that you're having with this error message?

I'll be waiting for your response.

[karen9506]

Yes I am with a corporate wellness program but with virgin pulse. I am trying to connect my fit bit to my virgin pulse account and keep getting this error.

[YojanaFitbit]

Hey @karen9506 thanks a million for reporting the issues with your Inspire HR. Sorry for the delay.

Thanks for troubleshooting prior to contacting us too. Since you belong to a corporate wellness program it's best that you wait for a follow up email from our support team. They will be glad to keep assisting you.

Let me know if you have questions about this.

[Roz1220]

I am also receiving this error message when trying to connect my inspire hr to my employer wellness program, Virgin Pulse. Can this be fixed?

[Dtwomey]

Hi there

I have this issue too - can you help?

Thanks