Error message failed to sync

[cath1971]

I have inspire hr and I’m getting an error message saying failed to sync device,is anyone else seeing this.I have the new dashboard not sure if it’s something to do with that.

[LZeeW · Accepted solution]

@cath1971   I don't know if it is related to the new dashboard, but here are some things to try:

Try restarting your Inspire HR -- restart instructions -- you might need to do it 2-3 times.  This is the first line troubleshooting step for any tracker than won't sync.  You do not lose data with a restart.

If that doesn't work, this is my systematic (but not necessarily effective) list of steps I take

• Delete the app
• Turn your phone off
• Restart your Inspire HR
• Restart your phone
• Redownload the app, log in and try again

Also, are you using an android phone, iPhone or a windows phone?  This might be an app problem, not a tracker problem.  Users tend to get better, more timely answers in the appropriate app forum if it is a specific app problem.  This thread can be moved to a more appropriate forum.

[cath1971]

Thanks for your reply.....a restart of the tracker fixed it

thank you

[Naomi63]

While the solution does work, I’ve been getting really tired of this problem. I’ve had to reset my versa almost weekly! What’s going on? It’s not a Bluetooth issue as far as I can see. It seems to fail after the data has been sent from the versa to the App. 

[GoGo1997]

This has been an issue for me since the new dashboard became the norm. Some of the fixes already mentioned here seemed to work temporarily, but the issue came back every time. Latest thing I tried is turning off the VPN service on my iPhone. That seems to have worked. For now.

It might make some sense - the Fitbit site doesn't allow me in either (using a browser) if the VPN is turned on. Turn it off and I’m in.

[SunsetRunner]

Agreed. This is happening too often. Google’s gotta patch this stuff. It’s not acceptable, considering the competition.

[AndrewGMi]

Restarting the app on my phone seemed tp work