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Exercises not showing the correct data

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‎03-05-2020 09:50 - last edited on ‎03-06-2020 08:03 by Fitbit Moderator

‎03-05-2020 09:50 - last edited on ‎03-06-2020 08:03 by Fitbit Moderator

Hi all, hoping the FitBit community can help me out with an issue on my Inspire HR. 

 

I got my Inspire three months ago for Xmas, has worked like a charm ever since. But at the start of this week I noticed that some of my workouts weren't syncing properly.

 

I spin and box almost every day, and normally have to manually put the full workout time in on my phone app. No biggie. But on Tuesday I manually entered my spin class (time, calorie burn and distance from my bike) and my heart rate and calories burned showed up as "null" and "not reported". But it had automatically logged an "Aerobic Workout" for half the time I was in class (showing both my heart rate and calories), and my heart rate and caloric count on the main page of the app were working just fine. I was more intrigued than annoyed, but when it happened again this morning I knew something was up. I restarted the app, shut off/turned on Bluetooth, restarted my phone, you name it, I tried it. 

 

Its never done this before, and while its honestly not the end of the world, I figured someone might know a thing or two about how to fix it. 

 

Many thanks friends!

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎03-06-2020 08:01

‎03-06-2020 08:01

Hello there @ShayRae1216, welcome to the Community Forums. Thanks for the details provided about the issue you're experiencing with your data, I appreciate you've taken the time to troubleshoot this prior to contacting us. 

 

We're aware about the issues with the exercise data and time not being correct after syncing with the Fitbit app. Our team is currently working to identify a resolution as soon as possible to all our members. 

 

This issue should be resolved with the next app update which is currently rolling out and should be available to 100% soon. Please make sure to keep your Fitbit app updated.

 

We're sorry for this inconvenience and we appreciate your patience. Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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‎03-09-2020 09:03

In response to MarreFitbit

‎03-09-2020 09:03

My inspire hr has been doing the same thing for a couple weeks. Looking forward to a resolution.

 

 

Best Answer