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Feedback Fitbit Inspire HR

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‎08-05-2019 12:44 - last edited on ‎08-06-2019 14:49 by Moderator Alum

‎08-05-2019 12:44 - last edited on ‎08-06-2019 14:49 by Moderator Alum

I have had three Fitbit inspire HR’s in 4 months. I am so disappointed in the service and product as I called customer service and they will do nothing in regards to this. I can’t be believe this! I have 2 watches just stop working. It’s crazy! I called customer service to ask if there was a recall on these devices and she said that I should have called to trouble shoot problems. I have 3 kids under three.....i don’t have time the time to call and trouble shoot. Especially when I purchased through the store indigo and they said any problems to return to store. Products are not expensive and 

Shouldn’t have to be replaced in a months time. I researched all activity trackers before purchasing and Fitbit seemed to be a amazing product.....but after owning three watches and not statisfied with product or service.:( 

 

Moderator edit: Subject for clarity

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‎08-06-2019 14:48

‎08-06-2019 14:48

Hi @badsurge, welcome. I'm glad to see you here in the Forums, your comments are very important for us!

 

Sorry for the issues you're having with your Fitbit Inspire HR. Fitbit is always trying to provide great products and customer experience. I know that you may be questioning about the quality of Fitbit but, I assure you that we test our Fitbit before releasing them to the market and we expect the highest quality in our products and services.

 

Each scenario is different, but I'm sure our team will be glad to keep assisting you with any inquiries that you might have. They will be contacting you via email shortly. I really appreciate your feedback, this is the best way to make your voice heard. 

 

I'll be around in case that you have more questions about this.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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‎08-08-2019 18:01

In response to YojanaFitbit

‎08-08-2019 18:01

After receiving my 3rd Fitbit inspire I tried to hook it up and sync it to app. I called and trouble shooted and nothing worked. I got another dud! I had to again return my Fitbit. I have received my 4th one now in 4 months. I can’t believe I am the only one to have this happen too.
Amanda Tebo

Sent from my iPhone
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