Fitbit Inspire HR does not respond

[Dally_Duck]

My fitbit does not respond. It cannot scroll and when I long-press the button, it vibrates but the screen stays on the time. I have charged it but it still stays the same. The time is right though. My syncing  device is a android.

[Frankdogg2010]

Mine is doing the same, except the screen is off. It still vibrates when I get a notification, and still counting everything when I check the app. The screen is just blank.

[Umija]

Same thinf happened to me. Its still frozen and I am not happy. 

[felicity1169 · Accepted solution]

This happened to mine a few weeks ago. Try going into the app and changing the clock face. That should refresh the entire device and it should work again like normal after. You can go back to your old watch face afterwards.

[latecomer]

Thanks.  Great tip. I had the same problem (Inspire froze)  and this has resolved it.  

[chandni19]

Thanks a ton! This helped 👍🙂

[Kgor1957]

I just did as you’d suggested, and it fixed the problem. Thanks 🌺