help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Inspire HR unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2020 20:41 - last edited on ‎10-16-2020 14:49 by

‎10-15-2020 20:41 - last edited on ‎10-16-2020 14:49 by

I’ve had my Fitbit for about 2 years now and about a week and a half ago it started acting up. At first the screen would be unresponsive meaning whenever I touched it to slide between settings, it wouldn’t do anything. A few days ago it worked for a little bit then lines appeared at the top of the screen and it stopped responding again. Now, it is showing a completely black screen. Whenever I try resetting it, the smiley face shows up real quick then goes away. It doesn’t show it’s charging or if it’s on. Is there a way to fix this

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-16-2020 02:02

‎10-16-2020 02:02

My kids one is doing the same did you get it fixed? I started chatting to someone on the live chat but my 10 year old kid knows more than them? No help at all 

Best Answer
0 Votes

‎10-16-2020 14:49

In response to Sharpyafc

‎10-16-2020 14:49

Welcome to the Fitbit Community, @Kalesalad @Sharpyafc.

 

I am sorry to hear your devices are unresponsive and show a black screen. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes