Fitbit Inspire shows 001 error

[NetteT]

My fitbit is displaying a 001 error message. I have tried to restart it with all the tips I have found but nothing works. It turns on with the smiley face then shuts back down. It doesn't vibrate at all. Can someone please help me. Or can I get a replacement. It is less than a year old. 

Moderator edit: subject for clarity 

[Odyssey13 · Accepted solution]

this is something a moderator posted: 

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. If the issue persists, perform a long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

[NetteT]

Tried it and doesn't work. Doesn't even vibrate. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @NetteT. It's nice to see you around and thank you for your help, @Odyssey13.

@NetteT Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team, please continue working with them. I know they will be glad to help you out and provide a solution.

Have a nice day!

[dancingthrough]

I am having the same issue. I can do the short restart with the smiley face, no vibration. The long restart doesn’t seem to happen at all.. 

[dancingthrough]

My Inspire HR stopped working & when I plugged it in it displayed 001 with the Fitbit logo. When I try to reset I get a smiley face then nothing. No vibration and no long reset. I’ve been using it in and out of water since I purchased it and this is the first time I’ve had this problem. I have searched other forums but the only solution I have found is to reset & my device will not do that, it just shows the smiley face then goes black and later returns to the error 001 screen. Any other suggestions to fix this? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @dancingthrough.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts and recommend doing the following:

1. Confirm that your Fitbit app is updated to the latest version: How do I update the Fitbit app?

2. Restart your phone and connect the tracker to the charging cable.

3. Open the Fitbit app, tap the Today tab, and tap your profile picture.

4. Tap Set Up a Device.

5. Choose your device and follow the on-screen instructions to continue.

Hope this helps. 

[dancingthrough]

Thank you for your suggestions. The App Store says that my app updated yesterday, which is when I began experiencing problems. When I try to add the device to my app it is unable to find my Inspire HR - I imagine because the device won’t turn on, all I can get is the smiley face or the error code 001. 

[LiliyaFitbit]

Thank you for your reply, @dancingthrough.

I appreciate your efforts and the additional details. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[MMcGuinn0805]

I have tried these steps several times but to no avail.  The device goes blank with no vibrations, and when I connect to the charging cable the smiley face appears for only seconds, then blank before the 001 appears again.  Can you help please?

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[LiliyaFitbit]

Welcome to the Fitbit Community, @MMcGuinn0805. It's nice to see you around and thank you for your help, @Odyssey13.

@MMcGuinn0805 Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

See you around.

[danialshukuri]

I have the same issue it only shows 001 error message.

[LiliyaFitbit]

Welcome to the Fitbit Community, @danialshukuri.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I was able to see that you have already contacted our Support team and that they provided a response recently. For more information, please check your inbox. 

See you around.

[Vanessa1964]

This does not work for me, I get a smily face the nothing.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Vanessa1964.

I am sorry that you are going through the same situation. I appreciate your troubleshooting efforts and recommend contacting our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

[in.a.fun.place]

Doesn’t work me