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Fitbit Inspire won't scroll

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‎06-09-2020 08:05

‎06-09-2020 08:05

I have tried the reset, pushing the button down for 8 seconds.  I feel it vibrate, and let go after 8 seconds and it does restart with the smiley face, but that still won't fix the problem. I have done this 4 times now.

It won't scroll up/down, left/right to any of the other screens. I have removed it from my app, changed the clock face, reconnected to the app, etc and nothing seems to work.

 

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‎06-14-2020 15:27

‎06-14-2020 15:27

Hi @HlyHudd, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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