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Fitbit app crashing

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‎06-25-2020 17:56 - last edited on ‎06-25-2020 22:31 by Fitbit Moderator

‎06-25-2020 17:56 - last edited on ‎06-25-2020 22:31 by Fitbit Moderator

My app closes after about one minute. I’ve logged out and even uninstalled and reinstalled my device. Was on with tech support who prompted me to restart the device, disconnected from Bluetooth, replace device. Then we got disconnected and I’m still having the issues! 😡

 

Moderator Edit: Clarified subject

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‎06-25-2020 22:30 - edited ‎06-25-2020 22:31

‎06-25-2020 22:30 - edited ‎06-25-2020 22:31

Hi @DBollw, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operating system version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎06-25-2020 22:30 - edited ‎06-25-2020 22:31

‎06-25-2020 22:30 - edited ‎06-25-2020 22:31

Hi @DBollw, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operating system version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎06-26-2020 11:41

In response to RicardoFitbit

‎06-26-2020 11:41

Hello! My daughter suggested uninstalling the app. That seems to have
resolved my problem! Thank you.
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‎06-26-2020 17:52

In response to DBollw

‎06-26-2020 17:52

Your update is appreciated @DBollw.

 

I'm happy to know that after uninstalling the app your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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