help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit device not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-19-2020 11:06 - last edited on ‎05-01-2020 18:39 by Fitbit Moderator

‎04-19-2020 11:06 - last edited on ‎05-01-2020 18:39 by Fitbit Moderator

The past week my fitbit HR will not charge, sync, or even restart. I have cleaned the metal prongs on the fitbit as well as the charger. I just bought the fitbit in Feb 2020. I am very frustrated .My phone is a Samsung 7 Edge. Is my phone too old?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-01-2020 18:38

‎05-01-2020 18:38

Hi @Micatee, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention and for troubleshooting this situation before posting, I understand how frustrating this matter can be for you. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

Best Answer
0 Votes