Fitbit inspire is not swiping through menu

[Fadeonblue]

Hi anyone else having similar issues? Inspire HR still tracking but I can no longer use touch screen and flick through menu. Also reminders to move and vibrate when goal reached no longer work. Already tried restarting and re-installing. Any help appreciated tks!

Moderator edit: Subject for clarity.

[Kelliewar]

Same thing is happening to me

[hollysmile]

I'm having the same problem, just started today

[Wally69]

Same here.

[KJ94]

Glad I'm not the only one. Got my fitbit in March 2019 and I'm having the same issue. If a moderator is reading this, I have reset it about 50 times today and that has not helped so for the love of all things, don't tell me to "follow these steps to reset it". Reseting it has done nothing. 

[Wally69]

I reset mine and it is working ok. For now anyway.

[joysimmons]

Mine is not letting me scroll through the menue on the screen either.  I haven't reset it. I don't know how.

[Wally69]

Hook it up to the charger, with power. Hold the button for 5 seconds. A smiley face should show up. Keep the button pushed. The clock should now show. Release the button. You should be able to scroll. Hope this works.

[Taveria]

Also having this issue. Started about two hours ago. 😞 I've reset it, changed the clock face, charged it, kept it plugged in while restarting it, etc. Nothing works. Won't let me scroll. I can't get to the setting option to do a factory reset either. 

[Fadeonblue]

Yup. I have tried everything and still not working. Now heart rate tracker also gone (green light at back of tracker off ). Has come to the conclusion at less than a year old this Inspire Fitbit is probably unsalvagable.

[joysimmons]

Thank you for your email. It worked.

[hollysmile]

thank you, that worked for me 🙂

[Nokiagirl]

I have had this problem today.  I have restarted it so fingers crossed. 

[pjynx]

I’ve had the same problem since day 1. Sometimes flicking through the screen works, sometimes it doesn’t. I’ve reset it multiple times which obviously has not fixed the problem. Very frustrating!

Pam

[joysimmons]

Mine has been okay since I reset it last night.

[beaglebailey22]

Thanks for the advice. This did work! 

[YojanaFitbit]

Hi everybody thanks for letting me know all the details that you've shared on your posts. Welcome to our new members. Sorry for the delayed response.

@Fadeonblue @Taveria and @pjynx I really appreciate the time you've taken in order to troubleshoot this with us. We've requested to our support team to create a case on your behalf. They will be contacting you shortly via email. 

@Kelliewar Welcome to our Fitbit Community Forums. Please check if restarting your Fitbit will help to solve the issues that you're reporting with your Inspire HR. I'll be around.

Thanks for suggesting the restart @Wally69. I'm glad to hear that this is working for you @joysimmons @hollysmile and @beaglebailey22.

@Nokiagirl Thanks for restarting your Fitbit Inspire HR. Hopefully you won't have more issues with the display, since other users are reporting really good results after the restart. But in case that you need further assistance I'll be happy to keep assisting you.

Keep me posted with the outcome!

[Nokiagirl]

Since restarting my Fitbit it has been ok. Fingers crossed it stays that way. 

[scardellicchio]

it started for me this morning. I changed the clock face in the app and that fixed the issue. 

I have the kitty clock face. 😀

[Jupith]

Thanks that worked